App Works 50% time at Best

Faults and Technical chat for the Audi Q6
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JKAudiQ6
Posts: 37
Joined: Tue Sep 03, 2024 9:25 am

Post by JKAudiQ6 »

Can I ask, is anyone else having issues with the Audi App not connecting to the car.

I really use the app for things like,

Warming car car before getting in.
Getting Notifications if one of the kids has not shut the door correctly or boot left open.

Now the app works at best half the time, says it can not connect to the car but when I get in the car and start the car it connects straight away.

Also getting a notification of any door etc being left open appears to not be a feature either, come on Audi this really is not the 1960's, Kia has been doing this for years, are you saying the Korean manufactures are better then you?

I called the dealer and they claim no one else has this issue with any other Audi model.

So I wonder, is this issue because we have the new designed Q6 or does others with other models of Audi have the same issue.

Starting to become a pain not having access to the car for those simple things.

Sorry all, rant over. 😠

TractorBoy
Posts: 12
Joined: Tue Oct 15, 2024 7:58 pm

Post by TractorBoy »

Yes the app is not fit for purpose , had BMW's for 12 years before this Q6 and even 12 years ago the BMW app was more up to date that this one.
My last visit to the dealer I complained at how bad Audi software was and all they did was agree and say they could not defend it any more...
Assume everybody else also has the problem with the sat-nav always showing incorrect speed limits ?
JKAudiQ6
Posts: 37
Joined: Tue Sep 03, 2024 9:25 am

Post by JKAudiQ6 »

TractorBoy wrote: Fri Jan 10, 2025 1:31 pm Yes the app is not fit for purpose , had BMW's for 12 years before this Q6 and even 12 years ago the BMW app was more up to date that this one.
My last visit to the dealer I complained at how bad Audi software was and all they did was agree and say they could not defend it any more...
Assume everybody else also has the problem with the sat-nav always showing incorrect speed limits ?
Yes, it shows 30mph when your in a 70mph area and misses the speed signs beside the road as you go along.

Need to find out how I can override the 80% charging limit in the car as the app will not connect to the car at times I need more the 80% charge.
TractorBoy
Posts: 12
Joined: Tue Oct 15, 2024 7:58 pm

Post by TractorBoy »

"Need to find out how I can override the 80% charging limit in the car as the app will not connect to the car at times I need more the 80% charge."

I think that is an option within the menu on the car..
JKAudiQ6
Posts: 37
Joined: Tue Sep 03, 2024 9:25 am

Post by JKAudiQ6 »

TractorBoy wrote: Fri Jan 10, 2025 9:00 pm "Need to find out how I can override the 80% charging limit in the car as the app will not connect to the car at times I need more the 80% charge."

I think that is an option within the menu on the car..
Yes found it but as soon as you re-start the car it defaults back to 80%.

App stopped working again today. :evil:
JKAudiQ6
Posts: 37
Joined: Tue Sep 03, 2024 9:25 am

Post by JKAudiQ6 »

Spoke to Audi and they asked me to send images, screen shots etc, lets see where it ends up.

Nothing worked on notifications despite the Audi tech guy getting me to try many things.

Appears there is an issue but not sure if this issue is the car or the app.
JKAudiQ6
Posts: 37
Joined: Tue Sep 03, 2024 9:25 am

Post by JKAudiQ6 »

App down again and has been for 3 years.

Audi are so bad with this app.
TractorBoy
Posts: 12
Joined: Tue Oct 15, 2024 7:58 pm

Post by TractorBoy »

App now shows software update as due. As the last one was withdrawn as it caused problems with the locks I am not going to be in a hurry to book mine in.
Also had a problem with the speed limit indicator on the heads up display going off ( always wrong anyway so no great problem ) and displaying a warning message. I think
this was probably caused by the camera getting dirty from the roads , what a great system - not ! , works ok after cleaning the lens.
JKAudiQ6
Posts: 37
Joined: Tue Sep 03, 2024 9:25 am

Post by JKAudiQ6 »

TractorBoy wrote: Mon Jan 27, 2025 12:02 am App now shows software update as due. As the last one was withdrawn as it caused problems with the locks I am not going to be in a hurry to book mine in.
Also had a problem with the speed limit indicator on the heads up display going off ( always wrong anyway so no great problem ) and displaying a warning message. I think
this was probably caused by the camera getting dirty from the roads , what a great system - not ! , works ok after cleaning the lens.
Mine still will not connect after 4 days. :evil:
JKAudiQ6
Posts: 37
Joined: Tue Sep 03, 2024 9:25 am

Post by JKAudiQ6 »

Had a reply from Audi Digital with the issues.

Unfortunately, we cannot currently provide an estimated resolution timeline, while the Technical Department is investigating, as each issue is different therefore it takes a different amount of time to be resolved.

We appreciate your cooperation and your patience as we investigate your case, and we apologize for the inconvenience.
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